BAY CONTACT CENTRE

Industry leader in call centre recruitment.

BAY CONTACT CENTRE

BAY’s contact centre specialist division, is an industry leader in call centre and contact centre recruitment. BAY Contact Centre has extensive experience recruiting all contact centre roles including customer service, telesales, team leader, management and specialist positions. Specialists in volume based recruitment, BAY Contact Centre has managed individual campaigns attracting over 5,000 candidates.

CONTACT CENTRE

BAY’s Contact Centre provides comprehensive recruitment services to increase productivity and retention rates in contact centres.

Assessment

The Simulator: our unique work simulation exercise measures talk-type synchronicity in a live contact centre environment

Tailored behavioural assessments and bespoke team exercises

Project management

Campaign planning methodology
Dedicated Project Managers
Scalable delivery team

Service Delivery

We recruit for all roles within the contact centre environment and have demonstrated experience in providing quality recruitment solutions for permanent positions, contract roles and temporary assignments. Our ongoing commitment to the rapidly evolving contact centre industry has led to the following innovations in service delivery.

Learning & Building

As an industry leader in contact centre recruitment, ANY Contact Centre works alongside many of Canada’s leading contact Centre’s. We work closely with both our clients and candidates continually listening, learning and building on our understanding

BAY CONTACT CENTRE

  • Inbound Customer Service
  • Inbound Sales
  • Helpdesk Operations
  • Team Leading
  • Workforce Planning
  • Contact Centre Management
  • Outbound Sales
  • Collections
  • Forecast Analysis
  • Operations Management

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